Bolt Status

All Systems Operational

Checkout Operational

Payment Processing Operational

Merchant Dashboard Operational

Fraud Review Operational

Plugins Operational

BigCommerce Plugin Operational

Magento 1 Plugin Operational

Magento 2 Plugin Operational

Salesforce Commerce Cloud Plugin Operational

WooCommerce Plugin Operational

Other Plugins & Integrations Operational

Knowledge Base & Support Ticketing Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

Payment Processing Failures

Resolved - As of Oct 15, 00:33 UTC, Vantiv reports that Connectivity to the Worldpay Vantiv eCommerce platforms has been resolved. If you experience any issues with payment processing, please reach out to our support team at merchantsupport@bolt.com.
Oct 16, 01:01 PDT

Update - We are continuing to investigate this issue.
Oct 15, 23:33 PDT

Update - We are continuing to monitor this issue.
Oct 15, 23:25 PDT

Investigating - Bolt is tracking an issue with one of our payment processing partners, Vantiv. Merchants using Bolt Payments or Bolt as a gateway to other payment processors are unaffected.

This issue is resulting in intermittent failed payments (authorization, capture, void, refund) for some merchants processing payments with Vantiv. Our team has engaged our partner and will continue to provide updates as the status of the issue changes.
Oct 15, 23:24 PDT

Oct 15, 2021

Intermittent Payment Processing Failures

Resolved - This incident has been resolved.
Oct 15, 17:11 PDT

Update - As of Oct 15, 23:53 UTC, Braintree reports that their Enterprise Solutions and Pay with Venmo are fully operational. If you experience any issues with payment processing, please reach out to our support team at merchantsupport@bolt.com.
Oct 15, 17:09 PDT

Investigating - Bolt is tracking an issue with one of our payment processing partners, Braintree. Merchants using Bolt Payments or Bolt as a gateway to other payment processors are unaffected.

This issue is resulting in intermittent failed payments (authorization, capture, void, refund) for some merchants processing payments with Braintree. Our team has engaged our partner and will continue to provide updates as the status of the issue changes.
Oct 15, 16:41 PDT

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

Backend System Upgrade

Completed - The scheduled maintenance to upgrade important backend systems was confirmed to be complete at 3:36 AM ET/12:36 AM PT on Sunday, October 10th, 2021. During the maintenance, Bolt checkout was unavailable for a total of 5 minutes.

If you have any questions, please reach out to merchantsupport@bolt.com and cc your Success Manager.
Oct 10, 00:36 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 PDT

Scheduled - To ensure the best purchasing experience for your shoppers over the holiday season, Bolt is performing backend upgrades over the next 5 weeks. During the designated maintenance windows listed below, Bolt Checkout may be unavailable for up to 10 minutes.

We have a confirmed maintenance window on the following date:

Sunday, October 10th from 12:00 AM Pacific Time to 1:00 AM Pacific Time

Bolt is also reserving the following two potential maintenance windows to perform additional upgrades over the coming weeks:

Sunday, October 24th from 12:00 AM Pacific Time to 1:00 AM Pacific Time

Sunday, November 7th from 12:00 AM Pacific Time to 1:00 AM Pacific Time

All of the above windows may be subject to change or cancellation. Please reach out to merchantsupport@bolt.com and cc your Success Manager if you have any questions.
Oct 5, 17:00 PDT