All Systems Operational
Checkout Operational
Payment Processing Operational
Merchant Dashboard Operational
Fraud Review Operational
Plugins ? Operational
BigCommerce Plugin Operational
Magento 1 Plugin Operational
Magento 2 Plugin Operational
Salesforce Commerce Cloud Plugin Operational
WooCommerce Plugin Operational
Other Plugins & Integrations Operational
Knowledge Base & Support Ticketing ? Operational
Webhooks Operational
Payment Funding ? Operational
Sandbox Operational
Payment Methods Operational
Amazon Pay Operational
All Payment Methods Operational
Bolt SSO Operational
Bolt Accounts ? Operational
Email Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2022

No incidents reported today.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - We have implemented an additional fix and the Merchant Dashboard is back up. We are continuing to monitor the situation.
Sep 22, 15:28 PDT
Identified - The Bolt Merchant Dashboard is currently experiencing an outage, and we are investigating the root cause. Please note that transactions and orders are processing as normal despite the dashboard outage.
Sep 22, 15:19 PDT
Resolved - We have identified the cause of the Merchant Dashboard outage and have implemented a fix. The dashboard was down from approximately 2:25pm PST until about 2:56pm PST. if you have any questions, concerns or are experiencing problems with the Merchant Dashboard, please log a ticket with us at: https://support.bolt.com/hc/en-us or email merchantsupport@bolt.com
Sep 22, 15:01 PDT
Investigating - The Bolt Merchant Dashboard is currently experiencing an outage, and we are investigating the root cause. Please note that transactions and orders are processing as normal despite the dashboard outage.
Sep 22, 14:54 PDT
Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 14:34 PDT
Update - The Mailgun API is now fully operational and Bolt Email notifications are being sent. If you have any questions, please contact merchantsupport@bolt.com
Sep 20, 14:34 PDT
Update - Mailgun appears to be recovering, we are continuing to monitor.
Sep 20, 14:16 PDT
Identified - Bolt Shopper OTPs, SSO Account Registrations, Merchant Login Challenges and other email notifications are not being sent at this time.

This is due to our email vendor (Mailgun) experiencing issues with their API (https://status.mailgun.com/incidents/w6wxfz28gnm1) . Mailgun has acknowledged the issue and we are working with them to resolve it.

If you have questions, please email merchantsupport@bolt.com

Sep 20, 14:04 PDT
Sep 19, 2022
Resolved - Vantiv/Worldpay is reporting that they have seen no performance degradation since 2:20 Central Time. They are considering this issue resolved. https://status.transactiongateway.com/incidents/mccccrndv0yj

Please reach out to merchantsupport@bolt.com if you have any questions or concerns.

Sep 19, 14:10 PDT
Monitoring - Bolt merchants using Vantiv/World Pay for payments may notice degraded performance and occasional failures with payment calls due to an issue on the Worldpay side. Worldpay has acknowledged the issue and is actively working on it. You can follow the incident here: https://status.transactiongateway.com/incidents/mccccrndv0yj

We are actively monitoring the situation and will provide updates as available.

Sep 19, 12:58 PDT
Sep 18, 2022
Completed - The scheduled maintenance has been completed.
Sep 18, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 PDT
Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Sunday, September 18th between 04:00 and 05:00 AM PT / 07:00 and 08:00 AM ET. Within this window, there is expected to be a period of up to 5 minutes where Bolt checkout may be unavailable. If you have any questions or concerns, please reach out to merchantsupport@bolt.com and CC your success manager.
Sep 10, 18:08 PDT
Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.