All Systems Operational
Checkout Operational
Payments Operational
Amazon Pay Operational
All Payment Methods Operational
Payment Processing Operational
Payment Funding ? Operational
Merchant Dashboard Operational
Bolt SSO Operational
Bolt Accounts ? Operational
Fraud Review Operational
Email/SMS Notifications ? Operational
eCommerce Platform Integrations ? Operational
BigCommerce Plugin Operational
Magento 1 Plugin Operational
Magento 2 Plugin Operational
Salesforce Commerce Cloud Plugin Operational
WooCommerce Plugin Operational
Non-Bolt Plugins & Integrations Operational
Webhooks Operational
Sandbox Operational
Knowledge Base & Support Ticketing ? Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Backend System Upgrade - Bolt Sandboxes Feb 21, 2024 02:00-02:30 UTC
Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Tuesday, February 20 between 21:00 - 21:30 ET / 18:00 to 18:30 PT. Within this window, there is expected to be a period of up to 15 minutes where Bolt checkout will be unavailable in your sandbox environments.

If you have any questions or concerns, please reach out to the Bolt Support team via our portal - https://support.bolt.com.

Posted on Feb 13, 2024 - 18:31 UTC
Past Incidents
Feb 20, 2024

No incidents reported today.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Completed - We’re thrilled to announce that Bolt support is now live on our new ticketing system, DevRev! This is a big step forward in streamlining our support processes and enhancing efficiency. Your experience should remain the same when submitting tickets via email and will be enhanced when submitting tickets through our support portal at https://support.bolt.com. If you experience any issues at all, please reach out directly to elec@bolt.com with a short description of the issue you are experiencing.

As always, we value you as customers and look forward to the future!

Feb 14, 23:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:00 UTC
Scheduled - Bolt will be updating our ticketing system on Wednesday, February 14th, 2024 beginning at 23:00 UTC. We expect the migration to take around 2 hours to complete. During this time, merchants and shoppers will not have access to Bolt's ticketing system. For any urgent issues, please email urgentsupport@bolt.com. We appreciate your understanding as we work to improve your support experience.
Feb 13, 21:26 UTC
Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.

Feb 6, 2024

No incidents reported.