Bolt Status

All Systems Operational

Checkout Operational

Payment Processing Operational

Merchant Dashboard Operational

Fraud Review Operational

Plugins Operational

BigCommerce Plugin Operational

Magento 1 Plugin Operational

Magento 2 Plugin Operational

Salesforce Commerce Cloud Plugin Operational

WooCommerce Plugin Operational

Other Plugins & Integrations Operational

Knowledge Base & Support Ticketing Operational

Webhooks Operational

Payment Funding Operational

Sandbox Operational

Payment Methods Operational

Amazon Pay Operational

All Payment Methods Operational

Bolt SSO Operational

Bolt Accounts Operational

Email Notifications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 29, 2022

No incidents reported today.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

Merchant Dashboard down

Resolved - We have implemented an additional fix and the Merchant Dashboard is back up. We are continuing to monitor the situation.
Sep 22, 15:28 PDT

Identified - The Bolt Merchant Dashboard is currently experiencing an outage, and we are investigating the root cause. Please note that transactions and orders are processing as normal despite the dashboard outage.
Sep 22, 15:19 PDT

Bolt Merchant Dashboard is unavailable

Resolved - We have identified the cause of the Merchant Dashboard outage and have implemented a fix. The dashboard was down from approximately 2:25pm PST until about 2:56pm PST. if you have any questions, concerns or are experiencing problems with the Merchant Dashboard, please log a ticket with us at: https://support.bolt.com/hc/en-us or email merchantsupport@bolt.com
Sep 22, 15:01 PDT

Investigating - The Bolt Merchant Dashboard is currently experiencing an outage, and we are investigating the root cause. Please note that transactions and orders are processing as normal despite the dashboard outage.
Sep 22, 14:54 PDT

Sep 21, 2022

No incidents reported.

Sep 20, 2022

Bolt Email notifications not sending

Resolved - This incident has been resolved.
Sep 20, 14:34 PDT

Update - The Mailgun API is now fully operational and Bolt Email notifications are being sent. If you have any questions, please contact merchantsupport@bolt.com
Sep 20, 14:34 PDT

Update - Mailgun appears to be recovering, we are continuing to monitor.
Sep 20, 14:16 PDT

Identified - Bolt Shopper OTPs, SSO Account Registrations, Merchant Login Challenges and other email notifications are not being sent at this time.

This is due to our email vendor (Mailgun) experiencing issues with their API (https://status.mailgun.com/incidents/w6wxfz28gnm1) . Mailgun has acknowledged the issue and we are working with them to resolve it.

If you have questions, please email merchantsupport@bolt.com
Sep 20, 14:04 PDT

Sep 19, 2022

Degraded performance and occasional failures for Worldpay payments

Resolved - Vantiv/Worldpay is reporting that they have seen no performance degradation since 2:20 Central Time. They are considering this issue resolved. https://status.transactiongateway.com/incidents/mccccrndv0yj

Please reach out to merchantsupport@bolt.com if you have any questions or concerns.
Sep 19, 14:10 PDT

Monitoring - Bolt merchants using Vantiv/World Pay for payments may notice degraded performance and occasional failures with payment calls due to an issue on the Worldpay side. Worldpay has acknowledged the issue and is actively working on it. You can follow the incident here: https://status.transactiongateway.com/incidents/mccccrndv0yj

We are actively monitoring the situation and will provide updates as available.
Sep 19, 12:58 PDT

Sep 18, 2022

Backend System Upgrade

Completed - The scheduled maintenance has been completed.
Sep 18, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 PDT

Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Sunday, September 18th between 04:00 and 05:00 AM PT / 07:00 and 08:00 AM ET. Within this window, there is expected to be a period of up to 5 minutes where Bolt checkout may be unavailable. If you have any questions or concerns, please reach out to merchantsupport@bolt.com and CC your success manager.
Sep 10, 18:08 PDT

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.