Resolved -
Authorizations involving Visa transactions have recovered. If you have any questions, please reach out to Bolt Support at https://support.bolt.com.
Nov 24, 14:47 PST
Update -
Visa continues to work toward resolution on this issue. We will continue to provide updates as we receive them from Visa. For any questions or concerns, please reach out to Bolt Support at https://support.bolt.com.
Nov 24, 14:00 PST
Identified -
Bolt has been notified of an issue impacting transaction authorization on the Visa card network. Some transactions may be declined or experience latency when processing. Shoppers may be able to retry their payment to obtain a successful authorization. Visa is working with a third party issuer to identify and resolve the issue. Visa will provide another update at 4:30pm ET.
Nov 24, 12:57 PST
Resolved -
We have resolved the issue impacting transactions processed with Route. If you have any questions or concerns, please reach out to our team at https://support.bolt.com.
Nov 24, 10:03 PST
Monitoring -
The issue impacting Bolt's ability to process transactions including Route Shipping Insurance is now resolved. We have re-enabled Route for all impacted merchants. Our team will continue to monitor for issues. If you have any questions, please reach out Bolt Support at https://support.bolt.com.
Nov 24, 09:38 PST
Identified -
Bolt has identified an issue impacting checkout for merchants with Route enabled. We are proactively disabling Route from impacted merchants. We continue to work toward resolution of the issue. If you have any questions or concerns, please reach out to Bolt Support at https://support.bolt.com.
Nov 24, 08:04 PST