The post-mortem from today's outage can be found below.
From 9:43 AM PT/12:43 PM ET - 9:58 AM PT/12:58 PM ET on December 19th, 2019, Bolt had an incident that prevented shoppers from checking out. More specifically, shoppers who clicked the Bolt checkout button could not load checkout and received a message stating that an error occurred. The merchant dashboard was also inaccessible over the duration of the incident period, which lasted 15 minutes.
Root Cause Analysis
At 9:43 AM PT/12:43 PM ET, Bolt ran a database migration in production as part of a routine product update. This migration did not successfully complete, causing the Bolt database to lock and become temporarily unavailable.
At 9:56 AM PT/12:56 PM ET, Bolt restarted the database to resolve the issue. The restart was successful, and service was fully restored by 9:58 AM PT/12:58 PM ET.
If you have further questions, please contact email@example.com
and cc your Success Manager.
Additionally, as a reminder, Bolt has a planned code freeze starting on Friday, December 19th, 2019 and ending on Thursday, January 2nd, 2020. No further code changes will be made to Bolt until the code freeze is lifted.