Bolt Email notifications not sending

Incident Report for Bolt

Resolved

This incident has been resolved.
Posted Sep 20, 2022 - 21:34 UTC

Update

The Mailgun API is now fully operational and Bolt Email notifications are being sent. If you have any questions, please contact merchantsupport@bolt.com
Posted Sep 20, 2022 - 21:34 UTC

Update

Mailgun appears to be recovering, we are continuing to monitor.
Posted Sep 20, 2022 - 21:16 UTC

Identified

Bolt Shopper OTPs, SSO Account Registrations, Merchant Login Challenges and other email notifications are not being sent at this time.

This is due to our email vendor (Mailgun) experiencing issues with their API (https://status.mailgun.com/incidents/w6wxfz28gnm1) . Mailgun has acknowledged the issue and we are working with them to resolve it.

If you have questions, please email merchantsupport@bolt.com
Posted Sep 20, 2022 - 21:04 UTC
This incident affected: Email/SMS Notifications.
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