We’re thrilled to announce that Bolt support is now live on our new ticketing system, DevRev! This is a big step forward in streamlining our support processes and enhancing efficiency. Your experience should remain the same when submitting tickets via email and will be enhanced when submitting tickets through our support portal at https://support.bolt.com. If you experience any issues at all, please reach out directly to elec@bolt.com with a short description of the issue you are experiencing.
As always, we value you as customers and look forward to the future!
Posted Feb 14, 2024 - 23:42 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 14, 2024 - 23:00 UTC
Scheduled
Bolt will be updating our ticketing system on Wednesday, February 14th, 2024 beginning at 23:00 UTC. We expect the migration to take around 2 hours to complete. During this time, merchants and shoppers will not have access to Bolt's ticketing system. For any urgent issues, please email urgentsupport@bolt.com. We appreciate your understanding as we work to improve your support experience.
Posted Feb 13, 2024 - 21:26 UTC
This scheduled maintenance affected: Knowledge Base & Support Ticketing.