Degraded AWS US-WEST-1 and US-WEST-2 Issue

Incident Report for Bolt

Resolved

From 10:18am to 10:53am EST, Bolt experienced degraded performance due to an issue with AWS regions US-WEST-1 and US-WEST-2.

Timeline:

7:18 AM: Bolt experiences elevated network latency (synthetic monitors)
7:23 AM: Bolt error rates spiked
7:43 AM: AWS started investigating internet connectivity issues in US-WEST-2 (Bolt Production)
7:52 AM: AWS started investigating internet connectivity issues in US-WEST-1 (Bolt Non-Production)
8:01 AM: AWS identified root cause and starts addressing issue
7:53 AM: Bolt services recover
8:14 AM: Amazon officially resolved the incident

Follow AWS Status Page updates here: https://status.aws.amazon.com/

If you have any concerns or issues with orders impacted by this outage, please reach out to the Bolt support team at merchantsupport@bolt.com.

Posted Dec 15, 2021 - 07:00 PST