Intermittent Transaction Decline Rate Increase

Incident Report for Bolt

Resolved

Between 9:13 AM PT and 10:40 AM PT, one of Bolt's third party processing partners experienced an intermittent issue causing a higher than normal rate of declined authorizations. As a result, some customers may have been declined at checkout, although their orders were likely to have been authorized successfully upon retrying their purchase.

This issue has been resolved by the processing partner and we are no longer seeing heightened decline rates.

If you have any questions or concerns, please reach out to merchantsupport@bolt.com.

Best Regards,
The Bolt Team

Posted Mar 06, 2019 - 19:10 UTC

This incident affected: Checkout.